What happens without feedback
An unhappy customer says nothing — and then writes it online
Weeks pass between “the customer did not like it” and “the manager found out”. In that time the problem repeats dozens of times, and the public review is already written.
The complaint does not reach you
On site the customer stays quiet; in the evening they post to maps or social media — where a reply is already too late and everyone can see it.
It is unclear where it slips
A chain-wide rating says nothing. The problem is almost always in one specific room, shift or person.
Nobody consolidates the forms
Paper questionnaires sit in a folder. By the time they reach a spreadsheet the occasion is forgotten and the numbers are stale.
The reaction arrives too late
A spoiled evening can still be saved while the customer is in the room. A day later it is not service, it is an apology.
What’s inside
It adapts to your chain, not the other way round
A code per location
A room, a floor, a till, a suite — each point gets its own QR. You see not “a problem in the chain” but exactly where it is.
Your own question set
Questions are added and changed without a developer: order, whether they are required, answer type and the Azerbaijani translation.
Rating, text, contact
A customer may leave a name and contact so you can follow up, or stay anonymous — their choice.
Who sees what
Owner, site manager, supervisor, observer — access to reviews and statistics is separated by role.
Excel and CSV export
Reviews for a period, broken down by location and question. The file opens in your spreadsheet and goes into the report.
Telegram and email
Alerts arrive in the work chat and by email — each owner for their own area.